Privacy Policy — ExploreMore

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Information

We use personal information to respond to enquiries, assess date and group requests, collect and confirm dietary information, check venue availability, confirm routes and tastings, process booking payments, arrange meeting point details, deliver guided tasting walks, and provide post-tour local recommendations. We also use information to maintain records, manage customer support, improve service planning, and meet legal and accounting obligations.

Processing is limited to the purposes connected with enquiries, bookings, and tour delivery.

02 · Sharing

Service Providers and Partners

We may share personal information with service providers that support booking administration, payment processing, website hosting, communications, and related operational tasks. Where a tour requires coordination with venues or vendors, we may share limited details needed to confirm availability, dietary notes, or booking arrangements. These parties are expected to use the information only for the services they provide to us.

Operational partners receive only the information needed for their role.

03 · Legal basis

Legal Disclosure

We may disclose personal information where required or permitted by law, including to respond to lawful requests, comply with regulatory or tax obligations, protect our rights, or address suspected unlawful activity. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.

We disclose information only where a legal basis or obligation applies.

User Rights

Your Rights

You may request access to the personal information we hold about you, ask for corrections where it is inaccurate or incomplete, and raise concerns about how it has been handled. In some cases, we may need to keep certain records for legal or operational reasons.

Available rights depend on the nature of the information and the applicable law.

Requests

Making a Request

To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for information to verify your identity before responding. If a request cannot be fully actioned, we will explain the reason where appropriate.

Requests are handled after we confirm identity and review any legal exceptions.

Data Retention

Retention of Information

We retain personal information for the period needed to manage enquiries, bookings, payments, customer support, and any follow-up that is reasonably connected to the original service. Some records may be kept longer where required for tax, accounting, dispute handling, or other legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the way we provide our services. The revised version will apply from the date it is published on the website, unless a different effective date is stated.

We keep the policy under review and record the effective date when changes are made.

Contact Details

Privacy email

contact@hookechoparcel.digital

Privacy phone

+61 410 591 213

Postal address

39 Strickland Street, Bunbury, WA, 6230

Privacy enquiries

Information We Collect

We may collect identification and contact details, booking and payment information, group size and date preferences, dietary information you choose to provide, meeting point and route preferences, communication records, and limited technical data such as device or browser information. We may also process information needed to confirm venue availability, arrange a private culinary route, and manage check-in for a guided tasting walk.

The information collected depends on booking, enquiry, and tour participation activities.

How We Collect Information

We collect personal data from website forms, email, phone calls, consultation requests, booking communications, and information provided during the planning or delivery of a tour. We may also receive operational information from payment providers and from venues or vendors involved in confirming tastings or availability.

Most information comes directly from the person making the enquiry or booking.

Cookies We Use

We may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to operational and basic site-support purposes.

Cookie Controls

We use standard cookie controls to support site operation and basic analytics where enabled. You can manage cookies through your browser settings, including deleting stored cookies or blocking certain categories. If cookies are disabled, some features may not work as intended.

Browser settings can usually limit or block cookies, but some site functions may be affected.